News and Promotions

Buoy’s Law- As of June 15^th we are required to provide our clients with a handout/pamphlet with every medication prescribed (similar to what you receive at your pharmacy).  It is the requirement of the prescriber to provide this information and therefore we will be forced to make some changes to our prescription policies.

**Important update regarding our prescription procedures***

Moving forward, we will no longer be calling in prescriptions directly to pharmacies. Instead, we will be providing written scripts to our clients. WE ARE SORRY!!. We are now required to provide you with specific information regarding the medication prescribed, per Buoy’s Law.

Here's how the new process will work:

Written Prescriptions: Upon your request, our veterinarians will write out prescriptions for any medications your pet requires. You can then pick up these written scripts from our clinic. PLEASE ALLOW 2 BUSINESS DAYS BETWEEN YOUR REQUEST AND ANTICIPATED PICKUP.

Pharmacy Options: With the written script in hand, you will have the flexibility to choose the pharmacy that best suits your needs, whether it's your local pharmacy or an online option.  You have the freedom to decide.

Online Pharmacy Services: We will continue to facilitate prescription requests through online platforms such as Chewy.com. However, we will now require all scripts to be picked up in the office in conjunction with a hand out of drug interactions/side effects, per Buoy’s law requirements.   PLEASE ALLOW 2 BUSINESS DAYS BETWEEN YOUR REQUEST AND ANTICIPATED PICKUP. Again, we apologize.  However, with new requirements to provide our clients with specific details regarding each medication prescribed, we are no longer able to submit approvals online. 

VetSource:  This is our online pharmacy, which can be located on our website: Millerah.com by scrolling down and clicking on the brown button that drops down from the top of the screen. There will not be any changes in process.  When ordering through our online pharmacy, when your prescription request is approved, you will be immediately provided with an email copy of possible side effects of the medication you are ordering, along with other key points about that medication.      

This decision was made with careful consideration for the well-being of your pets, and to ensure that we can continue to provide the highest level of care. By streamlining our prescription process, with the additional need to provide specific information per Buoy’s Law, we can devote more time and attention to caring for our patients during their visits.

We understand that change can sometimes be challenging, but we believe that this adjustment will ultimately benefit both you and your pets.  Should you have any questions or concerns about this new process, please don't hesitate to reach out to us!

Thank you for your understanding and cooperation as we implement these changes. We remain committed to providing exceptional veterinary care, and look forward to continuing to serve you and your beloved pets.